Pega Robotic Process Automation (RPA) is used to integrate with external applications

that were not built to share data or have Application Programming Interfaces (APIs) that

are inaccessible or insufficient for the requirements

RPA can be deployed as:

• unattended RPA, or
• attended RPA

👉 Automation Step - Assign to Robot Queue

Usecases:

• External systems still in use today were not designed to share data with other applications.
• External systems do not have an API for sharing data
• External systems may have an API that cannot be accessed, or the API is insufficient to support the business requirements.